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Rewards Privacy Policy

Last Updated: July 26, 2022

This Refuel Rewards™ Privacy Policy is provided by Refuel Operating Company, LLC. (referred to herein as “Refuel”, “we”, “our”, or “us”) and is applicable to your participation in the Refuel Rewards Program ( this “Privacy Policy”).  This Privacy Policy sets forth our collection, use and protection of your personal information that you may provide through your participation in the Refuel Rewards program (“Refuel Rewards Program”).

This Privacy Policy applies to data collection and privacy practices of the Refuel Rewards Program and when we collect personal information through your use of the Refuel Rewards Site, as defined in the Terms and Conditions of the Refuel Rewards Program, (a “Site” or collectively the “Sites”), through our social media pages that we control, and through email messages that we may send to you (collectively, the “Service”). Please note that this Privacy Policy excludes services that are provided through other Refuel websites or that state they are offered under a different privacy policy.

Our Privacy Policy explains: (1) what information we collect and the purposes for which we collect it; (2) how we use that information; (3) how we may share it; and (4) the choices we offer, including how to access and delete information.

BY USING THE SITES, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITES. If you have any questions or comments about this Privacy Policy, please submit an inquiry to

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Refuel Operating Company, LLC.

Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

Personal Data is any information that relates to an identified or identifiable individual. For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information to another business or a third party for monetary or other valuable consideration.

Service shall mean the Sites and the Refuel Rewards Program offered through the Sites.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

You means the individual accessing or using the Sites, or the company, or other legal entity on behalf of which such individual is accessing the Sites, as applicable.


Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using the Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Date of Birth

Phone number

Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

·        Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

·        Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.

·        Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Sites and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Sites.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Sites, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Sites.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

·        With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service.

·        For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

·        With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

·        With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

·        With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

·        Comply with a legal obligation

·        Protect and defend the rights or property of the Company

·        Prevent or investigate possible wrongdoing in connection with the Service

·        Protect the personal safety of Users of the Service or the public

·        Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. 

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Usage, Performance and Miscellaneous

We may use third-party Service Providers to provide better improvement of our Service.

Rovertown is an app developer that uses data to deliver offers based on your shopping history and location.

Paytronix provides services related to loyalty programs and will use data to deliver offers based on your shopping history and location

Koupon Media provides a service used to verify Your age.

CCPA Privacy

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

Category A: Identifiers.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.

Collected: Yes.

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.

Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: No.

Category D: Commercial information.

Examples: Records and history of products or services purchased or considered.

Collected: Yes.

Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

Category F: Internet or other similar network activity.

Examples: Interaction with our Service or advertisement.

Collected: Yes.

Category G: Geolocation data.

Examples: Approximate physical location.

Collected: Yes.

Category H: Sensory data.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.

Category I: Professional or employment-related information.

Examples: Current or past job history or performance evaluations.

Collected: No.

Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.

Category K: Inferences drawn from other personal information.

Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

Under CCPA, personal information does not include:

·        Publicly available information from government records

·        Deidentified or aggregated consumer information

·        Information excluded from the CCPA’s scope, such as:

·        Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data

·        Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

·        Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.

·        Indirectly from You. For example, from observing Your activity on our Service.

·        Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.

·        From Service Providers. For example, third-party vendors that We use to provide the Service to You.

Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose personal information We collect for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following examples:

·        To operate our Service and provide You with our Service.

·        To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.

·        To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.

·        To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

·        As described to You when collecting Your personal information or as otherwise set forth in the CCPA.

·        For internal administrative and auditing purposes.

·        To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

·        Category A: Identifiers

·        Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

·        Category D: Commercial information

·        Category F: Internet or other similar network activity

·        Category G: Geolocation data

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Sale of Personal Information

As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been shared for value in return.

We may sell and may have sold in the last twelve (12) months the following categories of personal information:

·        Category A: Identifiers

·        Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

·        Category D: Commercial information

·        Category F: Internet or other similar network activity

·        Category G: Geolocation data

Share of Personal Information

We may share Your personal information identified in the above categories with the following categories of third parties:

·        Service Providers

·        Our affiliates

·        Our business partners

·        Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information of Minors Under 16 Years of Age

We do not knowingly collect personal information from minors under the age of 16 through our Service. If You have reason to believe that a child under the age of 16 has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

·        The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

·        The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:

·        The categories of personal information We collected about You

·        The categories of sources for the personal information We collected about You

·        Our business or commercial purpose for collecting or selling that personal information

·        The categories of third parties with whom We share that personal information

·        The specific pieces of personal information We collected about You

·        If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:

·        The categories of personal information categories sold

·        The categories of personal information categories disclosed

·        The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request please contact Us.

·        The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:

·        Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.

·        Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

·        Debug products to identify and repair errors that impair existing intended functionality.

·        Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

·        Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

·        Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.

·        Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.

·        Comply with a legal obligation.

·        Make other internal and lawful uses of that information that are compatible with the context in which You provided it.

·        The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer’s rights, including by:

·        Denying goods or services to You

·        Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties

·        Providing a different level or quality of goods or services to You

·        Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

·        By email:

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

·        Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative

·        Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if We cannot:

·        Verify Your identity or authority to make the request

·        And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.

For data portability requests, We will select a format to provide Your personal information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance.

Do Not Sell My Personal Information

You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals.

However, some third party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

Your California Privacy Rights (California’s Shine the Light law)

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

·        By email:

Rewards Terms and Conditions

Last Updated: July 26, 2022

1. Refuel Rewards™ Program

These Refuel Rewards™ Terms and Conditions are required by Refuel Operating Company, LLC and are applicable to certain programs or offers in which you may elect to participate as part of the Refuel Rewards Program (the “Terms and Conditions”).  These Terms and Conditions govern the terms and conditions on which an individual (“you”) may participate in the Refuel Rewards Program (“Refuel Rewards Program”). The Refuel Rewards Program is owned and operated by Refuel Operating Company, LLC (“Refuel”, “us”, “our”, “we”). 

In connection with the Refuel Rewards Program, Refuel operates the website,, and a Refuel Rewards mobile application and mobile website (the website, app, and mobile site are collectively referred to as the “Refuel Rewards Site”).


If you do not consent to these Terms and Conditions, please do not access, browse, or use the Refuel Rewards Site, participate in the Refuel Rewards Program, use the services offered through the Refuel Rewards Program or the Refuel Rewards Site or provide information to us.

Please see our Privacy Policy, available at, for information on our use and disclosure of personal information that may be collected by Refuel.  The Privacy Policy provides more information about how Refuel may use your personal information and explains that Refuel may share your personal information with its affiliates, licensors, service provides, vendors, and other third-parties involved in the administration of the Refuel Rewards Program. The Privacy Policy is incorporated herein by reference. We reserve the right to modify our Privacy Policy from time to time.


2. Changes to Terms and Conditions    

We reserve the right to update or make changes to these Terms and Conditions from time to time in our sole discretion, which changes we may provide to you by any reasonable means, including without limitation, by posting the revised version of these Terms and Conditions on the Refuel Rewards Site. You can determine when these Terms and Conditions were last revised by referring to the “Last Updated” legend at the top of these Terms and Conditions. Your access to or use of the Refuel Rewards Site following changes to these Terms and Conditions will constitute your acceptance of those changes. Notwithstanding the foregoing, any changes to these Terms and Conditions shall not apply to any dispute between you and Refuel arising prior to the date on which Refuel posted the revised version of these Terms and Conditions incorporating such changes or otherwise notified you of such changes.


3. Participation in the Refuel Rewards™ Program and Expiration of Rewards

When you enroll in the Refuel Rewards Program as a member (“Member”) you are able to collect cents-per-gallon discounts on fuel as well as points that may be used to purchase qualified merchandise Retail Location(the fuel and merchandise discounts are collectively, the “Rewards”) at participating convenience stores and fuel stations (“Retail Locations”).  Members may collect Rewards by, among other things, purchasing fuel and other qualified products at Retail Locations. To enroll, you must meet the terms for participation established by us to obtain a Refuel Rewards Member identification number and virtual program card (collectively, the “Member ID”).  There is no membership fee to become a Member.  The Refuel Rewards Program is only open to natural persons residing in the United States who are 16 years or older.


4. Your Account

Once your Member ID is activated using the Refuel Rewards Site and you have provided us with a valid e-mail address, we will establish an account in your name (“Account”). We may refuse to grant to you, and you may not use, a username (or e-mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You agree to provide us with, and keep up-to-date, accurate, truthful and complete account information (including, but not limited to your e-mail address). You may only collect Rewards in one Account. Your Account is non-transferable and may not be sold, combined or otherwise shared with another person, except as provided in this paragraph. If you violate these Terms and Conditions, commit fraud or falsify information in connection with your use of the Refuel Rewards Program or the Refuel Rewards Site, or take any other act which is, in our sole discretion, detrimental to Refuel or the Refuel Rewards Program, we may terminate your Account, and you will forfeit any pending, current, or future Rewards. You may elect to close your Account at any time by notifying Refuel. Upon closure of your Account, any rights to redeem Rewards from that Account are lost.


5. Earning Rewards; Expiration of Rewards

You can earn Rewards in the Refuel Rewards Program by purchasing fuel or qualified products at Retail Locations that participate in the Refuel Rewards Program.  Our Refuel Rewards Program entitles you to earn Rewards only from Retail Locations in the United States. Specific offers, terms and conditions and expiration details for how to earn Rewards are described on the Refuel Rewards Site or in material provided in connection with a limited-time promotion or offer. In order to be eligible to earn Rewards, you must identify yourself as a Member by presenting your Member ID when dealing with Retail Locations.


Rewards that you accrue as a result of your transactions with Retail Locations will be posted to your Account, and a summary of activity in your Account will be displayed on the Refuel Rewards Site. Rewards will normally be posted to your Account within 24 hours from the date of your purchase from a Retail Location, but may be posted to your Account at a later time depending on the Retail Location or the applicable offer. We do not assume any liability for the failure of Rewards to post to your Account in a timely manner. Points earned as a result of transactions with Retail Locations never expire as long as the Account is in Active Standing. “Member” must make a purchase in any 365 day period to remain active. On the 366th consecutive date of no transaction, the “Member” account will move to Inactive Standing. Once points have been redeemed for Rewards via the Site, Rewards expire in 30 days.


You are solely responsible for checking your Account regularly to ensure that your Rewards are properly credited. If you believe that proper credit does not appear on your Account, you should contact us via the Refuel Rewards Site and then provide any requested documentation to verify your purchase. We reserve the right to determine, in our sole and absolute discretion, whether Rewards should have been posted to your Account and to adjust your Account accordingly. You acknowledge that any such determination by us will be final and binding. IF YOU DISAGREE WITH ANY SUCH DETERMINATION, OR OTHERWISE DISPUTE THAT REWARDS HAVE BEEN PROPERLY CREDITED TO YOUR ACCOUNT, YOUR SOLE REMEDY IS TO WITHDRAW FROM THE REFUEL REWARDS PROGRAM.


We will credit your Account with only those Rewards you earn by dealing with Retail Locations in good standing with us and may require Retail Location authorization to do so. We are not responsible if a Retail Location delays or fails to make such an authorization or for any other delay in recording Rewards in your Account.


We are not responsible if a Retail Location delays or fails to make adjustments to your Account regarding a disputed Reward or for any other delay in recording Rewards in your Account. We may refuse to record or honor Rewards in your Account, or if already recorded, we may cancel them, if we cannot confirm that they were properly issued or obtained. We may also cancel recorded Rewards if the Retail Location does not pay the amounts owed to us or tells us to cancel the Rewards (for example, because you returned or did not pay for products or services for which the Rewards were issued). Retail Locations will determine the conditions under which they will permit you to earn Rewards and may change those conditions at any time and without notice. Neither we nor any Retail Location is responsible for any offer or Reward which is no longer in effect. Refuel is not responsible for changes to, or discontinuance of, any special offer, promotion, or Refuel Rewards Program Rewards code offered by a Retail Location. Refuel is not responsible for changes to, or discontinuance of, any Retail Location, or for any Retail Location withdrawing from the Refuel Rewards Program, or for any effect on accrual of Rewards, or ability to redeem Rewards, caused by such changes, discontinuance, or withdrawal.


If you believe that any Account summary showing the number of Rewards in your Account is in error or have a dispute regarding Rewards, you must notify us at within 60 days of the date the purchase was made or it will be deemed correct. You may be required to submit documentation to support your claim.


Member IDs and all rights relating to them are and will remain the property of Refuel or the applicable Retail Location. You may not offer for sale, sell, exchange, give, charge or otherwise dispose of any Reward. You are responsible for all taxes payable due to your participation in the Refuel Rewards Program.


6. Adjustments

In the case of any failure by you to follow these Terms and Conditions or any other terms or conditions applicable to programs or offers in which you may elect to participate as part the Refuel Rewards Program, or any other fraud, misrepresentation, or abuse related to the Refuel Rewards Program, including but not limited to your engaging in a pattern of returning or canceling products or services after the corresponding Rewards have been credited, as determined by us in our sole discretion, we and the Retail Locations reserve the right to make any adjustments to your Account at any time and to take appropriate administrative or legal action. In such a case, some or all of your Rewards earned through the Refuel Rewards Program may be forfeited and your Account closed, and we reserve the right to seek reimbursement from you for the cost of any Reward you receive upon redemption of Rewards that are subsequently deducted from your Account. You give Refuel permission to review your Account with Retail Locations in cases where Refuel suspects fraudulent activity.


7. Redemption of Rewards

To redeem Rewards, you must present your Member ID when purchasing fuel at Retail Locations. Your Reward will automatically be applied to the transaction either by reducing the per-gallon price of the fuel by the amount of the Rewards you have earned prior to dispensing fuel or by applying the appropriate Reward amount to the total transaction (where this feature is available) after dispensing fuel once your Reward balance is transmitted to the Retail Location. For fuel purchases, fuel savings are limited to twenty-five (25) gallons of fuel per purchase per vehicle or fraud limits placed by the Retail Location and/or limits placed on your payment card by your financial institution, whichever may be lower. Due to the technical capabilities at the pump, there may be a minimum charge per gallon of fuel purchased ranging regardless of redeemable Refuel Rewards savings available. For purchases over 25 gallons or $75, whichever applies first, you may be required to go inside to pay.


Once you begin to dispense fuel using a Reward, you must dispense to the gallon limit or you forfeit any remaining Reward balance, except in the case of a carry-over transaction as described below. For example, if you only pump fifteen (15) gallons of fuel, when the gallon limit was twenty (25)  gallons, you would abandon the remaining ten (10) gallons worth of Reward balance.


If you have a Reward balance greater than the current per-gallon price of fuel, the price will roll down to the maximum capability of the fuel equipment, and your remaining Reward balance will be forfeited. For example, if you have a $3.00 per gallon Reward, the price of fuel is $2.50 and the fuel equipment has a minimum required price per gallon of 10¢, you could redeem $2.50 and forfeit a 50¢ per gallon Reward (the $3.00 per gallon Reward minus the $2.50 actually redeemed). You would be responsible for paying the minimum required price per gallon of 10¢.


If paying using multiple forms of tender (i.e., gift card and credit card or cash, multiple credit cards), please go inside to pay in order to redeem the full value of the Refuel Rewards savings. Not all Participating Sites accept multiple forms of tender for one transaction of fuel.


Rewards earned through the Refuel Rewards Program can only be redeemed at gas stations that are participating in the Refuel Rewards Program. Rewards earned through the Refuel Rewards Program cannot be combined with rewards earned through separate loyalty programs.


Specific offers, terms and conditions and expiration details relating to how to redeem Rewards for a particular offer or promotion are described at the Refuel Rewards Site or in material provided in connection with a promotion or offer.


Any information provided about fuel prices through the Refuel Rewards Site is made available to you on an “AS-IS” basis, without any guarantee or representation by Refuel as to the accuracy of such prices.  Refuel disclaims all warranties of any kind, express or implied, as to the accuracy of the posted fuel prices and such posted prices shall not be deemed an offer to you.  The fuel prices charged to you will always be determined at the time and location of the sale.


8. Disclaimers 







9. Member Obligations 

You must provide and maintain current, complete and accurate information in connection with your Account. You agree that you will not, and will not permit others to: (i) provide any purposely inaccurate information (including a false e-mail address), or commit fraud or falsify information in connection with your Refuel Rewards Account; (ii) provide any unauthorized third party with access to the Refuel Rewards Program or any information, offers, data, text, photographs, links, images, software, chat, communications, interactive features and other content generated, provided or otherwise made available through the Internet and proprietary to Refuel by any means; (iii) modify, reverse engineer, reverse assemble or decompile any of the software applications used by you in connection with your participation in the Refuel Rewards Program; (iv) engage in any activity that does not comply with U.S. law or other applicable law and regulations (including federal, state and local laws and regulations) or otherwise engage in any illegal, manipulative or misleading activity through the use of the Refuel Rewards Program; (v) introduce into the Refuel Rewards Site any code intended to disrupt the Refuel Rewards Program or Refuel Rewards Site, alter or delete its content, access confidential content on the Refuel Rewards Site or interfere with the operation of the Refuel Rewards Program, including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses; (vi) attempt to access any data not intended for you or attempt to scan or test the security or configuration of the Refuel Rewards Site or to breach security or authentication measures without proper authorization; (vii) post any material in any form whatsoever on the Refuel Rewards Site or within the Refuel Rewards Program that is defamatory, obscene or otherwise unlawful or violates any third party’s right of privacy or publicity; or (viii) infringe any third party’s patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the Refuel Rewards Program or the Refuel Rewards Site; (ix) use fictitious Refuel Rewards Program Rewards Codes or otherwise fraudulently obtain Rewards, or (x) otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Refuel Rewards Program or the Refuel Rewards Site.


10. Ownership and Trademarks

Refuel, or the applicable third party owner, retains all right, title and interest to and under all patents (including all reissues, divisions, continuations and extensions of such patents) patent applications trademarks, trademark registrations, service marks, trademark registration applications, tradenames, domain names, all other names and slogans embodying business, product or service goodwill, copyrights, computer software, specifications, data, designs, trade secrets, technology, diagnostic tools, inventions, know-how, processes and confidential and proprietary information and any other intellectual property or other right, in all information and content (including all text, data, graphics, and logos) in the Refuel Rewards Program and on the Refuel Rewards Site. Refuel may enforce all rights to the full extent of the law.


You are hereby granted a personal, non-exclusive, non-transferable, limited license to:  (i) use the Refuel Rewards mobile application on your mobile devices for your personal, non-commercial use only; and (ii) view the web-based portions of the Refuel Rewards Site you’re your personal, non-commercial use only.  You may not obscure or remove any copyright or other notices on the materials you access.  Without the prior written consent of Refuel, you are strictly prohibited from, including, without limitation, modifying, copying, transmitting, distributing displaying, performing, reproducing, publishing, licensing, framing, creating derivative works from, transferring or otherwise using in any other way for commercial or public purposes, in whole or in part, any information, text graphics, images, video clips, directories, databases, listing or software obtained from the Refuel Rewards Program or the Refuel Rewards Site. Systematic retrieval of content from the Refuel Rewards Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) or creating links to the Refuel Rewards Site without written permission from Refuel is strictly prohibited.


Nothing in the Refuel Rewards Program or on the Refuel Rewards Site shall be interpreted as granting any license or right to use any image, trademark, logo or service mark in the Refuel Rewards Program or on the Refuel Rewards Site. Unless otherwise specified, the Refuel Rewards Site is for your personal and non-commercial use only and you may print, copy and download any information or portion of the Refuel Rewards Site for your personal use only. Copying or downloading material from the Refuel Rewards Site does not transfer title to any material on the Refuel Rewards Site to you. If you copy or download any information or software from the Refuel Rewards Site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information. You are prohibited from using any marks for any purpose including, but not limited to, use as metatags on other pages or sites on the World Wide Web without the written permission of Refuel or such third party, which may own the marks.  You will not upload, post or otherwise make available on the Refuel Rewards Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.


You recognize the value of the goodwill associated with the Refuel Rewards Program and acknowledge that the Refuel Rewards Program and the Refuel Rewards Site and all rights therein and goodwill pertaining thereto belong exclusively to Refuel. You further agree that it is critical that such goodwill be protected and enhanced and, toward this end, you shall not during the term of your membership in the Refuel Rewards Program or thereafter: (i) attack the title or any rights of Refuel in or related to the copyright, trademarks, patents and other intellectual property in the Refuel Rewards Program and/or the Refuel Rewards Site; (ii) do anything either by an act of omission or commission which might impair, violate or infringe the copyright, trademarks, patents, and other intellectual property in the Refuel Rewards Program and/or the Refuel Rewards Site; (iii) claim (adversely to Refuel or anyone claiming rights through Refuel) any right, title or interest in or to the copyright, trademarks, patents, and other intellectual property in the Refuel Rewards Program and/or the Refuel Rewards Site; (iv) misuse or harm the copyright, trademarks, and other intellectual property in the Refuel Rewards Program and/or the Refuel Rewards Site or bring the Refuel Rewards Program into disrepute; (v) for your benefit, directly or indirectly, register or apply for registration of Refuel’s trademarks or any mark which is, in Refuel’ reasonable opinion, the same as or confusingly similar to any of Refuel’ trademarks; (vi) for its benefit, directly or indirectly, register, maintain or apply for registration of a domain name which is, in Refuel’ reasonable opinion, the same as, confusingly similar to or incorporates any of the Refuel trademarks, and/or (vii) engage in behavior we deem to be abusive to us, our employees, or to the Refuel Rewards Program.


11. Copyright Infringement Claims

The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on the Refuel Rewards Site infringe your copyright, you (or your agent) may send to Refuel a notice requesting that Refuel remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send to Refuel a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA, found here. Notices and counter-notices should be sent to:


Refuel Operating Company, LLC

 PO Box 20782 Charleston SC 29413


Attn: Refuel Rewards Member Support Team 



 12. Communications

We may send you certain Refuel Rewards Program information that can include periodic statements of your Account and other information necessary for administration; promotional communications which will inform you of special offers and products we believe would be of interest to you; and promotional communications from third parties that have a relationship with the Refuel Rewards Program. As a member in the Refuel Rewards Program, you may have consented to receive all of the kinds of information described above. If, at any time, you wish to no longer receive promotional communications relating to the Refuel Rewards Program, you may opt out of the receipt of such promotional communications by clicking on the opt-out link provided at the bottom of each e-mail or by contacting our helpdesk at


Requests to be unsubscribed or to opt out of promotional communications will be processed promptly, however, you may be included in the selection for additional promotional communications for a short period of time after you make your request. We reserve the right to send out certain communications, including by email and/or regular mail, relating to membership information, and administrative messages that are considered part of your Account, without offering you the opportunity to opt out of receiving them.


13. Collection and Use of Personal Information

You acknowledge that in order to operate the Refuel Rewards Program, we will collect information about you, your participation in the Refuel Rewards Program, and your purchases from Retail Locations. You expressly authorize Retail Locations  and their respective agents to disclose to us any and all information with respect to your purchases from them, including but not limited to information regarding your fuel and product purchases, the time and date the purchase occurred, and the email or other information entered by you for the purchase. YOU AGREE TO RELEASE US FROM ANY LIABILITY RELATED TO AND HOLD US HARMLESS FOR ANY INFORMATION SO DISCLOSED TO US.


In addition to any rights of use and disclosure we may have as provided herein or in our Privacy Policy, you authorize us to use any such information and to disclose such information (i) to our representatives and agents in order to administer the Refuel Rewards Program, (ii) to third parties, where necessary or convenient for transfer or redemption of your accumulated Rewards or otherwise in connection with the Refuel Rewards Program, (iii) to Retail Locations who are investigating potential fraud or abuse; and (iv) otherwise in accordance with the terms of the Privacy Policy, which is available at


14. Discontinuation or Suspension of Use

We may, in our sole discretion, at any time and without prior notice: (i) discontinue transmitting all or any part of the content related to the Refuel Rewards Program; (ii) change, discontinue, or limit access to the Refuel Rewards Program or any participant, Reward, functionality, feature, or other component of the Refuel Rewards Program; or (iii) suspend or terminate your use of or access to the Refuel Rewards Program or your Account, upon giving you notice of such suspension or termination, if we reasonably believe you have breached these Terms and Conditions.


15. Limitation of Liability



16. Indemnification

You agree to indemnify, defend, and hold Refuel and its affiliates, licensors, vendors, and the Retail Locations (and its and their officers, directors, employees, parent companies, affiliates, joint ventures, representatives and agents) harmless from and against any and all liabilities and costs incurred in connection with any claim directly or indirectly arising out of or related to any actual or alleged breach by you of these Terms and Conditions, including without limitation attorneys’ fees and costs. For those matters subject to indemnification by you in which neither Refuel nor any of its affiliates is a party, any applicable indemnified Retail Location may provide input into the defense of such matters, at their own expense. You further agree to cooperate as requested by Refuel in the defense of any indemnified claim. You shall not in any event settle any indemnified claim without the prior written consent of Refuel. Without limiting any obligation to indemnify and hold harmless, with respect to your obligation to defend, Refuel reserves the right, at its own discretion and expense, to assume the exclusive defense (including exclusive control) of any matter that is subject to indemnification by you.


17. Release 

By participating in the Refuel Rewards Program, you release Refuel and its affiliates, licensors, vendors, and the Retail Locations from any injury or harm that may arise from participation in the Refuel Rewards Program.


California Civil Code Waiver. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.”


18. Termination, Changes and Breach

We may change, cancel, suspend, or discontinue any aspect of the Refuel Rewards Program, the Rewards, the Retail Locations, the issuance and redemption procedures and restrictions, or the type of rewards or discounts offered, all without notice or liability even if the changes affect the value of Rewards already accumulated. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change. We may also impose limits on features and services or restrict your access to parts or the entire Refuel Rewards Program without notice or liability.


For example, but without limitation, we may add, delete, or change Retail Locations, , time limits for collection, redemption, or use of Rewards; redemption conditions or procedures; or the value of purchases required for particular Rewards. If no Rewards are recorded in your Account for 24 months, or if you commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Refuel Rewards Program privileges or act in any other way to the detriment of us, our Retail Locations, or the Refuel Rewards Program, we may, without affecting our other rights, terminate your Account, and/or cancel your Rewards and disclose appropriate information requested by proper authorities. If a Reward expires or is cancelled for any reason, it becomes void without compensation. You may elect to close your Account, terminate your participation in the Refuel Rewards Program, and not use our products and services or the products and services of the Retail Locations at any time in your sole discretion.


19. License and Refuel Rewards Site Access

Refuel grants you a limited license to access and make personal use of the Refuel Rewards Site. This license does not include any resale or commercial use of the Refuel Rewards Site or its contents. The Refuel Rewards Site or any portion of the Refuel Rewards Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purposes without the express written consent of Refuel.


20. Availability of the Refuel Rewards Site

REFUEL CANNOT AND DOES NOT GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THE REFUEL REWARDS SITE. You acknowledge that there may be interruptions in service or events that are beyond our control. The Refuel Rewards Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. We retain the right at our sole discretion to deny service or access to the Refuel Rewards Site to anyone at any time and for any reason.


21. Security of the Refuel Rewards Site

Certain parts of the Refuel Rewards Site will be password protected and accessible only to users with valid usernames and passwords. Only you are authorized to use your password. Any transfer of passwords to, or use of passwords by, an unauthorized person is strictly prohibited. You will maintain the confidentiality of your Member ID and passwords by which you access the Refuel Rewards Program and the Refuel Rewards Site, and will allow access to the Refuel Rewards Program and the Refuel Rewards Site only by authorized persons, and not by any program, expert system, electronic agent, “bot”, or other automated means. You acknowledge that neither Refuel nor any third party will contact you to solicit your Member ID or password. Therefore, you should not provide your Member ID or password to any person whom you do not authorize to use your Account. Any use of your assigned Member ID or passwords will be deemed to be your use. Remember to choose a strong password, including numbers, capital letters, special characters, etc., and one that is not typically found in a dictionary. You may never use someone else’s Account, username, or password without that person’s permission. When creating your Account, you must provide accurate and complete information. YOU ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR PASSWORD AND ACCOUNT, AND YOU AGREE THAT YOU ARE FULLY RESPONSIBLE FOR ALL ACTIVITIES THAT OCCUR UNDER YOUR PASSWORD OR ACCOUNT, AND THAT REFUEL HAS NO LIABILITY FOR ANY ACTIVITIES THAT OCCUR UNDER YOUR PASSWORD OR ACCOUNT. If there is a breach of security through your Account, you must immediately change your password and notify us of such breach. You agree that, unless you have first notified us immediately of any such breach, we should assume that any instruction transmitted using your Member ID and password is yours and has been authorized by you, and we will have no obligation to inquire into the propriety of such instruction. You will not permit any use of the Refuel Rewards Program and the Refuel Rewards Site that would damage, interfere with, or unreasonably overload the Refuel Rewards Program and the Refuel Rewards Site.


22. Linked Internet websites and other platforms

The Refuel Rewards Site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to other websites not controlled by us (“Linked Sites”). These Linked Sites may contain terms and conditions and privacy provisions that are different from those provided herein. In addition, if you use a social media platform or your mobile device or other method of communication to interact with Refuel or the Refuel Rewards Site, these applications also have terms and conditions and privacy provisions that governs the use of personal information related to that application. We are not responsible for the collection, use, or disclosure of information collected through Linked Sites, social media platforms, mobile devices or other methods of communication and we expressly disclaim any and all liabilities related to such collection, use, or disclosure.


23. General

These Terms and Conditions constitute the entire agreement between you and us regarding your participation in the Refuel Rewards Program, your entitlement to collect and redeem Rewards, and your entitlement to any other benefits of the Refuel Rewards Program, and supersede all previous versions. Except as expressly provided herein, Refuel and any applicable third parties reserve all rights with respect to the Refuel Rewards Program and the Refuel Rewards Site, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies and notify your Internet Service Provider of any fraudulent activity we associate with your use of the Refuel Rewards Site) in the event of any violations. Refuel may enforce these Terms and Conditions to the full extent of the law. When you deal with us over the Internet or via the Refuel Rewards mobile application, you consent to the formation of contractual relations through electronic communications. We are the final authority as to any questions or disputes regarding the Refuel Rewards Program or any Reward. We will not be deemed to have waived any of our rights even if we redeem Rewards when not required. All materials and any notices from us will be sent to your address as in our records; please notify us if your address changes.


The Refuel Rewards Program and all rules and Terms and Conditions related to the Refuel Rewards Program are governed by the laws of Texas. If any provision of these Terms and Conditions is invalid or unenforceable, such provision shall not affect the validity and enforceability of the remaining Terms and Conditions. No waiver by either Refuel or you of any breach or default or failure to exercise any right allowed under this Agreement is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under these Terms and Conditions. The section headings used herein are for convenience only and shall be of no legal force or effect. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms and Conditions without our express prior written consent. Any such attempted assignment, transfer or sublicense shall be void. We may assign, transfer or sublicense any or all of our rights or obligations under these Terms and Conditions without restriction. These Terms and Conditions do not, and shall not be construed to, create any partnership, joint venture, employer-employee or agency relationship between you and Refuel. Without limitation, you agree that a printed version of these Terms and Conditions and of any notice given hereunder in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Condition to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


24. Must Be At Least 18 Years Old to Use The Refuel Rewards Site

At the Refuel Rewards Site, Refuel makes no active effort to collect personal information from individuals under the age of 16.


25. Jurisdiction

The Refuel Rewards Site is controlled and operated by Refuel from the United States and is not intended to subject Refuel to the laws or jurisdiction of any state, country or territory other than that of the United States. Refuel does not represent or warrant that the Refuel Rewards Site, or any functionality or feature thereof, is appropriate or available for use in any particular jurisdiction other than that of the United States. Those who choose to download, access or use the Refuel Rewards Site do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. You are also subject to the United States export controls and are responsible for any violations of such controls, including any United States embargoes or other federal rules and regulations restricting exports.


26. Not Authorized to Do Business In Every Jurisdiction

Refuel is not authorized to do business in every jurisdiction. Information published on the Refuel Rewards Site may contain references or cross-references to goods or services that are not available in your state or country.


27. English Language

The official text of these Terms and Conditions or any notice provided hereunder shall be in English. In the event of any dispute concerning the construction or meaning of these Terms and Conditions, the language of these Terms and Conditions as written in English will govern.


28. Binding Arbitration 



The terms of these Terms and Conditions are governed by the laws of the State of Texas, U.S.A., without regard to its conflicts of law provisions, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND REFUEL, ITS LICENSORS, VENDORS, AND/OR ANY RETAIL LOCATION, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY AND YOU AGREE THAT REFUEL AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION UNDER THESE TERMS AND CONDITIONS WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes (“Supplementary Procedures”), as amended by this Agreement. The Supplementary Procedures are available at The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location in Harris County, Texas. The arbitrator’s decision will follow the terms of these Terms and Conditions and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of these Terms and Conditions, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies, and, if the law allows, they can seek relief against us for you.


29. Survival

The following Articles will survive the expiration or termination of your enrollment in the Refuel Rewards Program: 8 (Disclaimers), 9 (Member Obligations), 10 (Ownership and Trademarks), 13 (Collection and Use of Personal Information), 15 (Limitation of Liability), 16 (Indemnity), 17 (Release), 23 (General), 25 (Jurisdiction), 27 (English Language), 28 (Binding Arbitration), 29 (Survival), and 30 (Third Party Beneficiaries).


30. Third Party Beneficiaries 

The provisions of these Terms and Conditions are for the benefit of Refuel and you and not for any other person or entity; provided, however, that Refuel’s licensors, vendors, and Retail Locations shall be third party beneficiaries of the Disclaimers, Limitation of Liability, Indemnification, Arbitration, and Release provisions of these Terms and Conditions.

You may contact Refuel as follows:

Refuel Operating Company, LLC

PO Box 20782 Charleston SC 29413


Attn: Refuel Rewards Member Support Team



General Terms and Conditions

Last Updated: June 8, 2022

Definitions and Scope

These General Terms and Conditions (“Terms and Conditions”) provide the general terms under which you, an individual or entity (“you” or “Vendor”), agree to provide retail merchandise, equipment, raw goods or materials and/or other products (collectively, “Products”) and/or provide delivery, maintenance, construction, remediation or any other services (collectively, “Services”) to Refuel   Operating Company, LLC (collectively with its parents and affiliates, the “Company”). For purposes of these Terms and Conditions, an “Affiliate” of any subject person, company or entity shall be deemed to mean any other person, company or entity that controls, is controlled by, or is under common control with such subject person, company or entity.  These Terms and Conditions may be updated may be updated by us from time to time without notice to you.

Form and Entirety of Agreement

These Terms and Conditions are part of a “vendor packet” provided to and returned by you and utilized by the Company in connection with your engagement, or potential engagement, for the provision of Products and/or Services to the Company. The Vendor Packet includes multiple sections that may or may not be applicable to you, based on the scope of your engagement, including, “Insurance Requirements” (applicable to all Vendors), “Merchandise Terms and Conditions” (applicable only to Vendors providing Products for resale to the end consumer) and “Service Terms and Conditions” (applicable only to Vendors providing maintenance, construction or other on-location services) and may also include one or more project, Product or Service specific addenda (each an “Addendum”) setting forth further commercial terms or performance obligations that are specific to your engagement. As used herein, the term “Vendor Packet” is understood to include all such sections and Addenda (unless inapplicable to your engagement); and that Vendor Packet comprises the entire agreement between you and the Company for the provision of Products and Services to the Company and supersedes all prior oral or written agreements, arrangements or understandings. The Vendor Packet may be executed in several counterparts, all of which are identical, and all of which counterparts together shall constitute one and the same instrument. Copies of original signatures sent by facsimile, portable document format (.pdf), or other electronic imaging means shall be deemed to be originals for all purposes. In the event of any conflict between these Terms and Conditions, or any other general terms and conditions set forth in the Vendor Packet, on the one hand, and any specifically agreed upon provisions set forth in any Addendum, the provisions set forth in the Addendum shall control. No Addendum shall be deemed effective or incorporated as a part of the Vendor Packet unless signed both by you and an authorized Company representative.

Vendor Representations

The undersigned Vendor hereby represents as follows:

a). Vendor, if a partnership, corporation, limited liability company, or other legal entity, (i) is duly formed, validly existing and in good standing under the laws of its state of organization or formation and is duly qualified and licensed to do business in each jurisdiction in which Products will be sold or Services will be provided; (ii) is the primary operating company, as between itself and any parent companies, engaged in the provision of Products and Services of the type to be provided to the Company; (iii) is adequately capitalized and (iv) owns (or owns a majority of the stock or other equity interests of subsidiaries which themselves own) substantially all of the assets it utilizes in the conduct of its business (with the exception of assets rented, leased from, or subject to mortgage or deed of trust to, any party other than an Affiliate);

b). The information provided by Vendor (or its representatives) to the Company in the Vendor Packet is complete and accurate in all material respects; and

c). Vendor is duly authorized to offer the provision of Products and/or Services on the terms contemplated by the Vendor Packet, and the individual executing and delivering the Vendor Packet is duly authorized to execute and deliver the same to the Company.

Payment Terms

Unless specified in any applicable Addendum, payment for Products and Services will be made thirty (30) days after receipt of invoice. All invoices, or other form of billing, are due within ninety (90) days after completion of Services or may be forever barred.


Vendor agrees to carry, at all times during which Products are sold or Services are provided to the Company, insurance meeting the Company’s minimum coverage limits and policy endorsements (including Additional Insured and Waiver of Subrogation endorsements) and to provide a certificate meeting the Company’s insurance requirements, as the same may be amended or modified from time to time. Vendor acknowledges receipt of the Company’s current insurance requirements of the Vendor Packet and agrees to give Company thirty (30) days advance notice of cancellation, non-renewal or material change to any policy. The Company reserves the right to withhold payment for any Products/Services sold or provided during the pendency of any lapse or non-renewal of any policy, coverage or endorsement required to be maintained in accordance with the above-referenced requirements (or any failure to provide a current certificate evidencing same), until such deficiency is remedied by Vendor.

Independent Contractor

Vendor is, and shall remain at all times, an independent contractor of the Company. Vendor hereby acknowledges and agrees that (i) unless set forth in an applicable Addendum, nothing in this Vendor Packet shall obligate the Company, in any manner or for any period or term, to engage Vendor to perform any Services or to purchase any quantity of Products and (ii) any Services provided by Vendor pursuant to any such engagement, or Products sold by Vendor to any Company, shall be in Vendor’s capacity as an independent contractor, and not as an employee, partner, agent of, or joint venturer with the Company for any purpose. No purchase order, service engagement, statement of work or communication between Company personnel and Vendor shall be deemed to create any contractual or other legal relationship, between Vendor, on the one hand, and Company, on the other. The Company shall not be responsible for withholding taxes with respect to any compensation received for services rendered hereunder. The Vendor shall have no claim against the Company hereunder or otherwise for vacation pay, sick leave, retirement benefits, social security, worker’s compensation, health or disability benefits, unemployment insurance benefits, or employee benefits of any kind.


The Company shall give Vendor such tax resale certificate numbers as are appropriate to be exempt on the purchase of any Products for resale. Vendor shall not be obligated to pay sales or use tax on products that are purchased for consumption by the Company. Vendor agrees to list and identify all taxes charged to the Company as separate line items on Vendor’s invoices.

Compliance with Law

Vendor will fully comply with any and all federal, state, and local laws including, but not limited to, ordinances, orders, rules, taxing requirements and regulations and all laws including, but not limited to, those laws relating to equal opportunity, affirmative action, clean air and water, environmental law, toxic or hazardous materials, occupational health and safety. Vendor shall obtain all permits, licenses and approvals necessary for the sale of any Products or the provision of any Services to the Company.


Vendor acknowledges that it may be provided access to and become acquainted with various trade secrets, processes, information, records and specifications owned or licensed by the Company and/or used by the Company in connection with the operation of its business. Vendor agrees that it will not disclose any of the aforesaid, directly or indirectly, or use any of them in any manner, either during the course of its provision of Products or Services, or at any time thereafter, except as required by law. All files, records, documents, blueprints, specifications, information, letters, notes and similar items relating to the business of the Company, whether prepared by Vendor or otherwise coming into its possession, shall remain the exclusive property of the Company. Vendor shall not retain any copies of the foregoing without the Company’s prior written permission. If at any time requested by the Company, Vendor shall immediately deliver to the Company all such files, records, documents, specifications, information, and other items in its possession or under its control. Vendor further agrees that it will not make any public announcement or otherwise disclose its approval as an authorized or approved Vendor of the Company to any person without the prior written consent of the Company and shall at all times preserve the confidential nature of its relationship to the Company and of the services hereunder.

Non-Conforming Products and Offsetting

In the event any Products sold to the Company are damaged, defective or non-conforming, the Company may return such goods to Vendor for full credit of the purchase price. Such refund may be in the form of an offset or credit against other payments owed by the Company to Vendor. If, at any time, Vendor has a debit balance with the Company, the amount owed the Company may be deducted from future remittances at the Company’s option and any such deduction shall be deemed to be payment by the Company for all purposes including, without limitation, entitlement to cash discounts. The Company may pursue collection when necessary and Vendor shall pay all costs of collection including, without limitation, attorneys’ fees and court costs. The Company may transfer debit balances to other Company divisions with outstanding credit balances.

Product Warranties

Vendor hereby warrants that any Products sold to the Company (as of the date hereof and as of the date of any sale or delivery) (i) conform to the descriptions provided by the Vendor, (ii) are of good design, material and workmanship, free of defects, merchantable, and fit for the purpose for which the Products are intended, (iii) are produced and furnished in compliance with all Federal, State or Local laws, regulations or ordinances, including, without limitation, the Federal Fair Labor Standards Act and any provisions related to health, safety, labeling, flammability, or price discrimination (iv) are not misbranded hazardous substances or banned hazardous substances within the meaning of the Federal Child Protection and Toy Safety Act, (v) are not in a misbranded package within the meaning of that term in the Federal Hazardous Substance Labeling Act, (vi) will be placed in packages that reflect true net weight, measure, contents, size and, if applicable, country of origin, pursuant to applicable Federal and State requirements, (vii) are properly labeled as to contents as required by applicable regulations of the Federal Trade Commission, and (viii) if applicable, comply with all requirements, including testing and certification, of the Consumer Product Safety Commission.

Clear Title

Vendor shall transfer good and marketable title to the Products to the Company free and clear of all liens, claims, encumbrances, and/or charges. If requested by the Company, Vendor shall execute and deliver to the Company an affidavit stating that Vendor has paid in full for all labor, materials, rental or equipment, transportation and all other charges in connection with Products delivered, services rendered and/or work performed under these Terms and Conditions for the period covered by such payment. In addition, waivers and releases of lien from all subcontractors and material men shall be furnished by the Vendor before payment is made, if requested by the Company.

Price Verification

In the event any discounts, rebates, agreed-upon pricing or other economic incentives have been offered by you as an incentive to purchase your Products, Company shall have the right, after advance written request and at reasonable times during normal business hours, to conduct a price-verification audit on all Products purchased from you. An advance 7-day written notification by Company to you is required for an onsite audit. The period for which prices may be verified may not exceed the immediately preceding 24-month period.


Vendor shall conduct itself in a professional and business-like manner at all times while performing its obligations in connection with the provision of Products and/or Services. Vendor shall act in accordance with and adhere to the Refuel Code of Ethics provided to Vendor in the Company’s “Vendor Packet.  The offer or acceptance of gifts, entertainment, or other special favors to or from any Company personnel, is not permissible. Courtesies of nominal value, appropriate product samples and social invitations readily deemed to be customary and proper under the circumstances are acceptable, provided they imply no business obligation whatsoever nor involve significant or out of the ordinary expenses.

Vendor is not aware of any relationship or affiliation between itself, or its owners, principals and employees, on the one hand, and Company or its directors, officers or employees charges with any procurement function, on the other and no gift or gratuity or any promise of gift or gratuity, has been given, offered, or made directly or indirectly to, or for the benefit of, any employee or agent of Company for the purpose of influencing the selection of Vendor.


In the event of any proceedings by or against Vendor, voluntary or involuntary, in bankruptcy or insolvency, or for the appointment of a receiver or trustee, or an assignee for the benefit of creditor, of the property of Vendor, or in the event of a breach by Vendor of any of the conditions of these Terms and Conditions (or any agreement into which they are specifically incorporated), including any warrnties made herein, the Company shall have the right to immediately terminate without penalty, any and all minimum Product purchase and/or Service orders and any or all other orders or agreements between Vendor and Company and/or to reduce the quantities to be purchased hereunder.

Force Majeure

Either party shall be excused for delays and failures to perform for a period equal to the length of any Force Majeure Delay; provided, that a Force Majeure Delay shall not delay a party’s performance if it fails to use all reasonable efforts and diligence to mitigate the occurrence or duration of the Force Majeure Delay. “Force Majeure Delay” shall mean delay to the extent caused by acts of God; acts of a public enemy; fire; civil disturbances; mudslides, landslides, fire or other casualty; strikes, work stoppages, extraordinary weather conditions, and moratoriums, governmental delays and other such factors which are beyond the reasonable control of either party (financial inability excepted). Notwithstanding the foregoing, a Force Majeure Delay shall not be deemed to have commenced until the date upon which notice of the occurrence of such event is given by the party claiming the delay to the other party, or, immediately after the Force Majeure Delay if notice was otherwise impossible during such time.


All notices and other communications hereunder shall be given in writing and shall be deemed to have been duly given and effective (i) upon receipt if delivered in person, (ii) one (1) day after deposit, prepaid with a nationally recognized overnight delivery service, or (iii) three (3) days after deposit in United States mail (certified, postage prepaid, return receipt requested). Notices from Vendor to the Company shall be addressed as follows:

Refuel Operating Company, LLC

4105 Faber Place Dr Suite 300

North Charleston, South Carolina 29405

Attention: Travis Smith, Chief Development Officer

Choice of Law/Venue

The laws of the state of South Carolina, without reference to its choice of law rules, shall govern the provision of any Products or Services by Vendor to the Company, the validity of these Terms and Conditions and the construction of the terms hereunder, and the interpretation of the rights and duties of the parties under any ancillary Product or Service order or agreement. Vendor consents and submits to the jurisdiction and venue of the state and federal courts located in Charleston County, South Carolina for any dispute relating to the provision of Products and/or Services or the terms, interpretation or performance of these Terms and Conditions.


Any failure or partial failure of Company to enforce any of the terms and provisions of the Vendor Packet, whatsoever, or to exercise any right thereunder, or any acceptance by Company of any performance of an obligation of Vendor hereunder which is less than or other than the express terms of same, shall under no circumstances constitute a waiver of any required performance of Vendor of any of the terms herein or therein, nor shall it extinguish any right or claim of Company, nor shall it be considered a change in practice, or a new “course of dealing”, or an intent to agree to or create new terms with respect to any other performances in the future required by Vendor, and Vendor waives any and all such claims for modification or waiver of any such provision by such action or “course of dealing.” If any provision of these Terms and Conditions or the Vendor Packet, or any portion thereof, is held to be invalid and unenforceable, then the remainder thereof shall nevertheless remain in full force and effect. The terms and provisions set forth in the Vendor Packet will not be construed more or less favorably between the parties by reason of authorship or origin of language.

No Waiver of Representation or Warranty

Vendor agrees that the Company’s rights under this Agreement shall not be waived by any knowledge by the Company regarding any untruth or inaccuracy of any representation or warranty given by Contractor hereunder.


Upon written notice to Vendor, Company may assign its benefits and obligations under the Vendor Packet to an Affiliate. Otherwise, the rights and obligations set forth in the Vendor Packet shall not be assignable otherwise than by operation of law by any party without the prior written consent of the other party, and any purported assignment by any party without the prior written consent of the other shall be void; provided that the Company may, without Vendor’s consent but upon 15 days’ notice to Vendor, assign its rights and obligations set forth in the Vendor Packet in connection with a merger or sale of substantially all of the Company’s assets or stock.

Media Releases

No media releases, public announcements, or public disclosures may be made by either party with respect to this Agreement or the subject matter of this Agreement, including without limitation, promotional or marketing material, but not including announcements intended solely for internal distribution or to meet legal or regulatory requirements beyond the reasonable control of the disclosing party, unless both parties hereto shall so consent in writing.



Merchandise Terms and Conditions

Last Updated: June 8, 2022

Definitions and Scope

The following Merchandise Terms and Conditions apply only to the sale and/or delivery by you, as Vendor, of Products for resale by Refuel Operating Company (the “Company”) to the end consumer. These Merchandise Terms and Conditions apply in addition to the General Terms and Conditions applicable to all Company Vendors. The attached Price Book, Payables and Receiving Guidelines and UPC Requirements, as the same may be amended or modified from time to time by written notice from the Company, are a part of—and are incorporated by reference into—these Merchandise Terms and Conditions, which are part of your Vendor Packet with the Company.  These Merchandise Terms and Conditions may be updated may be updated by us from time to time without notice to you.

Merchandise Warranty

Vendor hereby represents and warrants to Company as follows:

1. on the date of delivery, the Products will be in good and merchantable condition and fit for use for the purposes intended and in compliance with the requirements of the Food and Drug Administration’s Good Manufacturing Practices, and any applicable federal, state and local laws including those that govern the manufacture, composition, adulteration, packaging, labeling, sale and security of foods or foodstuffs. Vendor’s warranty under this Section 3(a) includes compliance with the (1) Federal Food, Drug and Cosmetic Act, as amended, including the Food Additives Amendment of 1958 and the Nutrition Labeling and Education Act of 1990 (the “FDA Act”); (2) Federal Fair Packaging and Labeling Act; (3) Federal Insecticide, Fungicide, and Rodenticide Act; (4) Federal Hazardous Substances Act; (5) Public Health Security and Bioterrorism Preparedness and Response Act of 2002; (6) the Consumer Products Act, as amended and (7) any regulations promulgated pursuant to the foregoing

2. it will not use any ingredients in the production of the Products that have been subjected to irradiation processes;

3. the Products will not contain ingredients wholly or partially composed of materials produced by genetic modification or recombinant DNA technology or containing materials derived from ingredients thus produced;

4. it has and will have, at all times relevant hereto, equipment and production capacity necessary to produce the Products in accordance with agreed to Product forecasts and accepted purchase orders;

5. that (A) the finished packaged Products at the time they leave Vendor’s possession will not be adulterated or misbranded within the meaning of the FDA Act or excluded from interstate commerce under the provisions of Sections 404, 503 or 512 of the FDA Act; (B) any color additive contained in the Products at the time they leave Vendor’s possession will be from a batch certified by Vendor or its supplier if certification is required under the FDA Act; and (C) the finished packaged Products will be manufactured in compliance with both (1) Title VII of the Civil Rights Act of 1964 and, if applicable, Executive Order No. 11246, each as amended, and (2) the Fair Labor Standards Act of 1938, as amended (the “FLS Act”), including the regulations and orders of the Administrator of the Wage and Hour Division issued under Section 14 of the FLS Act as follows. Upon request by Company at any time, Vendor will include the following certification on each invoice accompanying the delivery of each shipment of Products produced under this Agreement:

“We hereby certify that these goods were produced in compliance with all applicable requirements of Sections 6, 7, and 12 of the Fair Labor Standards Act, as amended, and of regulations and orders of the United States Department of Labor issued under Section 14 thereof;” and

6. that Vendor’s performance under this Agreement shall be in material compliance with all other applicable laws, rules, orders, regulations and requirements of any foreign, federal, state, city, county or other local government, including, without limitation, the equal employment opportunity laws, workers’ compensation insurance requirements, the Occupational Safety and Health Act of 1970, as amended (“OSHA”), and any law, statute, ordinance, rule, regulation, order, determination, restrictive covenant or deed restriction which regulates the use, generation, disposal, release, storage or presence on Vendor’s facilities of substances that are corrosive, toxic, carcinogenic, radioactive, environmentally hazardous or that have similar characteristics (including specifically, but without limitation, the Comprehensive Environmental Response, Compensation, and Liability Act of 1980 (“CERCLA”), and the Recourse Conservation and Recovery Act of 1976 (“RCRA”). Further, Vendor shall promptly provide notification of and forward to Company any orders, complaints, warnings, notices or summonses received by Vendor relating to its lack of compliance with any of the foregoing in connection with its performance under this

All representations and stipulations required by the FLS Act and regulations issued by the Secretary of Labor (41 C.F.R. Chapter 50) are incorporated by reference. These representations and stipulations are subject to all applicable rulings and interpretations by the Secretary of Labor that are now, or may hereafter, be in effect. Vendor further warrants that all employees whose work relates to any Products will be paid not less than the minimum wage prescribed by regulations issued by the Secretary of Labor (41 C.F.R. 50-202.2), unless specifically provided elsewhere under Section 14 of the FLS Act.

Recall of Products

In the event the Company and Vendor mutually agree it is necessary to recall from the Company System any quantity of the Products for any reason including, but not limited to issue bearing on its quality and/or safety, Vendor agrees to comply diligently with all recall procedures established from time to time by the Company. Furthermore, Vendor agrees to bear all costs and expenses incurred by it and/or the Company in complying with such recall using any means or means specified by the Company or any other statutory authority or which subsequently fails to meet acceptable standards. In the event Vendor disagrees with the Company’s determination that a recall is necessary and therefore fails or refuses to comply with the recall requested hereunder by the Company, the Company shall be authorized to take such action as it deems necessary to complete the recall from the Company Locations. The Vendor shall be liable for such recall to the extent that such recall resulted from Vendor’s failure to deliver Products that meet either specific or customary specifications and standards. If the Company does not perform the recall because of Vendor’s failure to comply, then any and all liabilities arising from or related to the act of not recalling shall be the sole responsibility of Vendor to the extent such recall resulted from a breach by Vendor of applicable specifications, and Vendor shall reimburse the Company for its costs and expenses incurred in such recall procedures, to the extent such recall resulted from a breach by Vendor of applicable expectations. (Any such action taken by the Company shall not relieve Vendor of its obligations hereunder.)

Private Label Goods

Vendor understands and agrees that any marks, trademarks, design, trade dress, or other indicia of intellectual property (collectively, “Marks”) specific to any private label or proprietary Products developed by or for Company and produced, manufactured and/or distributed by Vendor for Company shall remain the sole and exclusive property of Company. Vendor understands and acknowledges that its manufacture, delivery and/or supply of any such Products shall not be deemed to assign, convey or grant Vendor any license or other interest in any Mark(s) (other than the right to manufacture and package Products bearing the Mark(s), in accordance with the terms of a purchase order or requisition request specifying Product design and quantity).

Price Guarantee

Price Book price is payment price. In the event that, prior to the Company’s final receipt of goods under any order, Vendor sells (or offers to sell) goods at lower prices and/or on terms more favorable to any third party that are substantially of the same kind as the goods ordered by Company, the prices and/or terms offered to Company shall be deemed automatically revised to equal the lowest prices and most favorable terms at which Seller shall have sold (or shall have offered to sell) such goods to a third party and payment shall be made accordingly.

In the event the Company shall become entitled to such lower prices but shall have made payment at any prices in excess thereof, Vendor shall promptly refund the difference in price to the Company. Vendor agrees to meet the price of legitimate competition. Vendor shall allow for post audits and such claims as found as a result of post audit. The prices to the Company set forth in any invoice shall include all excise taxes. Vendor’s invoice must indicate either, as separate line item or in memorandum form, the amount of excise tax included and to which taxing authority paid. It is the responsibility of the Vendor to notify the Company when any new item purchased by the Company is subject to an excise tax and payable by the Company directly to a taxing authority. Failure of the Vendor to advise the Company of the taxability of a new item will result in the Vendor assuming the tax liability. If any manufacturer’s excise or other taxes are paid on the goods described in an invoice and such tax or any part thereof is refunded to the Vendor, then Vendor shall immediately pay the Company the amount of such refund. In the event that a court or regulatory agency or body finds that the prices on an invoice are in excess of that allowed by any law or regulation of any governmental agency, the prices shall be automatically revised to equal a price which is not in violation of said law or regulations. If the Company shall have made payment before it is determined that there has been a violation, Vendor shall promptly refund an amount of money equal to the difference between the price paid for the goods and price which is not a violation of said regulations. Product shorted on orders on promotion, guaranteed pricing, should be given the same pricing, deals, or allowances on the invoice(s) shipped after the product was shorted totaling the quantities shorted.

Price Increases/Decreases

1. Price Increases/Decreases

The Company requires at least thirty (30) days written notice prior to any price increase or decrease. Customer contract pricing and commodity items (commodities are items that have fluctuating values) will be allowed ten (10) days notification.

Notices regarding price increase or decrease must be submitted ONLY on items carried by the Company and must be submitted on appropriate Company price change sheets. The Company reserves the right to assess penalties for pricing information submitted
in the incorrect format or on items not carried by the Company.

2. Deal, Promotions, or Rebate Notifications

If the Company is not notified in writing thirty (30) days prior to start date of any deal, promotion, rebate or price decrease, the Company will still be entitled to the benefits of the deal window.

Performance Evaluations

The Company will evaluate Vendor’s performance on a regular basis and will meet with Vendor to review that evaluation as described in each part of this Agreement.

Vendor Invoices, Payments of Monies, and Research Requests

Invoice payment of all monies subject to this Agreement and inquiries MUST BE MAILED TO THE COMPANY’S ACCOUNTS PAYABLE DEPARTMENT AT THE ADDRESS INDICATED BELOW. Invoices or inquiries mailed to anyone or any department other than Accounts Payable shall not be deemed to be received or valid.

Mailing Address: 

Refuel Operating Company, LLC

547 Long Point Road, Suites 102-103

Mt Pleasant, South Carolina 29464

Attention: Accounting

Vendor Delivery Expectations: Policies

  1. All vendors may deliver merchandise to the store during the hours of 700 –1500.
  2. Only trained/approved associates may receive product.
  3. Vendor delivery vehicles should, under no circumstances, block entry into or out of driveways, gas pumps, nor should delivery vehicles take front parking spaces that are reserved for customers.
  4. Wholesale Distributor may deliver merchandise through the back door (if available) of the store; all other vendors are to deliver through the front door.
  5. Vendors must break down and remove all boxes, tray, or totes from the store.
  6. Vendors are responsible for maintaining the appearance of designated shelf space to include stocking delivered merchandise according to Refuel Merchandising Policy and cleaning shelf All locations, endcap, inline, displays are to be full, and appropriately signed (display). Handwritten signs are not permitted.
  7. Vendors are responsible for ensuring all products are either pre-priced or have an appropriate shelf label displaying the retail (Vendor can ask management to print a shelf label.)
  8. All products coming into the store must be on the invoice. All returns must be on a separate credit invoice, plainly marked as a credit. When errors are identified on invoices/credits, vendors are required to create a new or corrected, accurate document. Handwritten corrections on the original invoice are not to be accepted.
  9. Refuel will not make payment to vendors for unauthorized items. The Refuel Price Book is considered the appropriate reference for determining item authorization, cost, and retail. It is the vendor’s responsibility to make sure it is accurate.
  10. All credits or damages (out of codes/or will be out of code before next delivery) must be removed on the delivery No credits or damages may be held until the next delivery.
  11. All vendor POP must be approved by the category manger and communicated to the Handwritten signs are not permitted.
  12. The Refuel Merchandising Department will determine authorization of displays for stores.
  13. Vendors must sign in/out on the vendor receiving log.
  14. Vendors are to greet and communicate with store management upon arrival.
  15. Monthly promotions (shippers/products) are to be in store day one or before the start of the promotion. 
  16. Delivery days and times are to be consistent on the day of the week based on agreed schedule (Refuel Merchandising Team). Any delivery that will be over 2 hours late, will require a notification to the store.
  1. Orders will be generated by vendor and approved by store management (or designee).
  2. Vendor must be presentable in appearance when delivering to the Refuel Company.

Vendor Delivery Expectations: Procedures


  1. Credit/ return merchandise must be processed prior to receiving new merchandise by scanning into the handheld.
  2. The vendor is to move credit merchandise to a neutral area of the store.
  3. The vendor is to create a credit invoice to the store associate for the merchandise to be removed.
  4. The vendor is to present the credit invoice to the store associate for verification. The quantity of merchandise on the credit slip must match the physical quantity to be removed. 

Receiving New Merchandise

  1. All products delivered should be placed in a neutral area away from any of their products already in inventory before check in begins.
  2. Store employees should always count product themselves and insist on seeing every item before scanning it in.
  3. Associates are not to accept any items that do not scan through the handheld.
  4. The vendor is to present the invoice to the store associate for verification. The quantity of merchandise on the invoice must match the physical quantity to be recieved.

Vendor Check in Log Example

Example of a Vendor Check in Log at Refuel

Record of Promotional Allowance (RPA)

Refuel Example of Record of Promotional Allowance (RPA)

New Product Sheet

Refuel's example of a New Product Sheet

Service Terms & Conditions

Last Updated: June 8, 2022


The following Service Terms and Conditions apply only to the provision by you (“you” or “Vendor”) of maintenance, construction, repair, remediation or any other services in your capacity as a general contractor or sub- contractor to the Refuel Operating Company, LLC (the “Company”).  These Service Terms and Conditions apply in addition to the General Terms and Conditions applicable to all Company Vendors, and may be supplemented by a specific Addendum between you and the Company setting forth the particular terms of your engagement. In providing any such Services, you shall furnish and pay for all labor, services, and materials and perform all of the work necessary or incidentally required for the completion of the Services. You agree not to perform any work that is not specified in the scope of work specified in any applicable Addendum to the Vendor Packet or, as the case may be, the work order relating to the specific Services to be provided. You agree that any work that is performed which is not specified in an Addendum to the Vendor Packet or in a work order is performed your own expense, and you assume all liability for any damage, personal injury or defective work resulting from unauthorized work.  These Service Terms and Conditions may be updated may be updated by us from time to time without notice to you.


You hereby agree to obtain all permits required to comply with all laws, rules and regulations as may pertain to the provision of Services hereunder. In addition, Vendor covenants, represents and warrants to the Company that:

  • Vendor will take all steps reasonably necessary (including, but not limited to, performance of Services during non-peak business hours with respect to Company’s business on the property) to (i) prevent injury resulting from the Services to persons or property, (ii) minimize interference with the business or personnel and the operation of the business, (iii) allow the full utilization of the business by Company during the performance of the Services, and (iv) keep prime parking spaces available for customer use;
  • The Services shall be performed as expeditiously as practicable and within the time parameters set forth in any Addendum;
  • Vendor will keep the Services location free and clear of all debris and waste materials created by Vendor’s performance of the Services; and
  • Vendor agrees to abide by all Company rules and regulations while on Company premises including, but not limited to, safety, health and hazardous material management rules, and rules prohibiting harassment, security, or theft and any other standards and procedures required by law or policy to be adhered to by Company’s regular employees.

Performance Standard

Vendor agrees to abide by all of the Company’s rules and regulations while on the property of any Company’s premises or performing Services, including, but not limited to, safety, health and hazardous material management rules, and rules prohibiting misconduct on Company premises such as physical aggression, harassment, theft, and other standards and procedures required by law or Company policy. 

Vendor will employ highly skilled professionals that are properly trained and qualified, and licensed when applicable, for the proposed Services, and perform in a workmanlike manner gauged by industry practices.

Vendor shall perform all cutting, fitting, patching, digging, and back filling of and other secondary work as necessary to complete or perform the agreed upon Services. Any cost created through excessive, defective, or ill-timed work of the Vendor shall be borne by Vendor. Vendor shall undertake and complete all Services with reasonable promptness, and with awareness and consideration of the need to not restrict customer access to Company.

Should any claim for injury, damage, loss or defect of any kind whatsoever, be brought by any third party against a Company as a result of Vendor’s services, Vendor shall indemnify Company in accordance with the terms of Sub-Part E (General Terms and Conditions) of this Agreement.

Performance Default

Should Vendor, in the sole opinion and discretion of a Company, fail to perform in accordance with any term of this Agreement or any further agreements, or otherwise be in breach hereunder, Company may give notice of such breach to Vendor, identifying the failure of performance or breach of Agreement. Such failure of performance by Vendor shall give Company the option of (i) without terminating the remainder of this or other Agreements, requiring Vendor to cure such default or breach at Vendor’s sole expense, and to Company’s satisfaction; (ii) without terminating the remainder of this or other Agreements, curing, repairing, or having such Services performed by others, and Vendor shall be liable for any and all costs incurred which are necessary to cure Vendor’s failure of performance, and Vendor shall reimburse Company for any such costs upon demand, or in the alternative, Company may withhold such costs from the amount due to Vendor as reimbursement for such costs; or (iii) terminating the Vendor’s Services under any agreement, and having the necessary work that is required to cure Vendor’s failure of performance completed by others, and Company shall be entitled to both recover from Vendor all damages and costs incurred as a result of such failure of performance, and set-off any amount to which Vendor may be entitled under this Agreement against the aforementioned damages and costs incurred by Vendor’s performance default.

Service and Equipment Warranty

All equipment and parts installed, and Services provided, by Vendor are unconditionally warranted by Vendor and shall be replaced or re-performed for a period of one year from the date of installation of parts or performance of the Services. This provision is not meant to limit or restrict any warranty coverage or period that may be contained in the manufacturer’s warranty or elsewhere in any applicable Addendum. Vendor shall employ highly skilled professional personnel that are properly educated, trained and qualified for the performance of the Services they are to perform and, if required by applicable law or if standard industry practice, licensed and/or certified personnel for the performance of the Services and shall perform the Services (i) in a good and workmanlike manner, (ii) in accordance with “best practices” for the industry for the Services required or requested, (iii) in accordance with all manufacturers’ and/or Company requirements and recommended service practices and (iv) in a manner necessary to maintain all manufacturers’ (and other) warranties. Unless specified in any Addendum, any parts replaced shall be new and in accordance with manufacturer’s specifications.

Licenses and Permits

Vendor represents, warrants, and agrees that it does and shall at all times comply with federal, state, county, and municipal laws, ordinances, building codes, rules and regulations, without limitation, applicable to the performance of Services hereunder, including, but not limited to, Federal or State Occupational Safety and Health Act regulations, standards of the Environmental Protection Agency, and other laws or codes relating to performance or safety, without limitation. Vendor further represents, warrants, and agrees that if a license or permit is required to be obtained of and from any governing authority for the performance of Services hereunder, Vendor shall be solely responsible for determining the need for such license or permits, and shall obtain such license or permit(s) before performing such Services. In the event Vendor fails to comply with any such requirements, Vendor’s Services may be immediately terminated without compensation. Vendor further represents, warrants, and agrees, either

(I) that there is no requirement that Company be licensed or obtain a permit in order for Company to arrange for the Services provided by Vendor hereunder, or (b) that, if there is such a requirement, or if any such requirement shall hereafter be imposed, Vendor shall notify Company thereof and shall assist Company to obtain such licenses or permits. Vendor agrees that it is solely responsible for any fines or penalties assessed against Vendor, its employees, subcontractors, or independent Vendors by any state or federal regulatory authority for failure to comply with any such laws, regulations, codes, or ordinances of any sort, and that Company is authorized to deduct from any amount due or owing to Vendor, the amount sufficient to satisfy such fines or penalties, or that Vendor will reimburse Company for any such fines or penalties assessed.

Illegal Workers

Vendor specifically warrants and agrees it does not and shall not knowingly hire or continue to employ aliens not authorized to work in the United States, and that it has and shall continue to verify the employment documentation specified in the Immigration Act and it has and shall properly complete and retain the Immigration and Naturalization Services Form I-9 for all its employees covered by the Immigration Act.

Duty to Defend Against Liens

Vendor unconditionally guarantees that Services performed shall be free from any liens, and shall fully protect, indemnify, defend and save harmless Company from and against any and all liens related to Vendor’s services. Vendor shall promptly pay any amounts owed to any subcontractor who many perform services or supply parts in connection with this or further Agreements, and Vendor will not permit any liens to be placed against Company or any of Company property by any person or entity performing any part of the Services or supplying parts or equipment. Any sums withheld by Company pursuant to this or future Agreements which are withheld as a result of Vendor’s failure to comply with all terms of the Agreements shall NOT entitle Vendor or its subcontractors to file a lien against the property. Upon request by Company, Vendor shall furnish by affidavit, made under penalty of perjury, that so far as Vendor is able to ascertain, no person or entity has a right to any lien for materials, labor, supplies, equipment, tools, or other services in connection with the Services that are to be provided by Vendor. Vendor shall be responsible for any and all costs, expenses, attorney’s fees or other litigation costs or expenses incurred by Company in defense or removal of liens related to such Services regardless of their legal nature or validity, provided that such Services have been completed and Vendor has been paid.


Vendor shall at all times keep the premises free and clear from accumulation of waste, surplus material, debris, dirt, mud, scrap, rubbish and other trash, and such shall be removed from the premises and deposited in appropriate locations. Upon completion of Services, Vendor shall immediately remove such trash, along with all tools and equipment, and all areas shall be left “broom clean” or its equivalent. If Vendor fails to abide by such removal and clean-up procedures, and continue to fail to properly remove and clean-up upon request from Company, then Company may at its option remove and clean-up at Vendor’s expense. Vendor shall indemnify Company for all damages resulting from Vendor’s failure to comply with the terms of this paragraph to the fullest extent provided by Sub-Part E (General Terms and Conditions).


Except as provided in this paragraph, or to the extent specified in advance in any applicable Addendum, Vendor shall not delegate or subcontract any of its obligations in connection with the performance of Services. However, so long as the subcontractor is not a competitor with Company, Vendor may subcontract discrete portions of the Services with advance notice to and prior approval of the Company. Company shall give prompt written notice to Vendor if (i) one of Vendor’s subcontractor’s performance is materially deficient, (ii) good faith doubts exist concerning the subcontractor’s ability to render future performance because of changes in the subcontractor’s ownership, management, financial condition, or otherwise, or (iii) there have been material misrepresentations by or concerning the subcontractor. Vendor will then use its best efforts to replace the subcontractor as soon as reasonably practicable. Vendor shall remain primarily responsible for obligations performed by subcontractors to the same extent as if such obligations were performed by Vendor employees.

Notwithstanding anything in the Vendor Packet to the contrary, Company reserves the right, and Vendor expressly agrees, that at Company’ option, Company may advance funds to any of Vendor’s subcontractors who are otherwise owed money by Vendor for Services performed; provided that (i) any such advance by Company shall be, and shall be deemed to be, a payment by and on behalf of Vendor, and not as an independent obligation of Company; (ii) Company reserves the right to immediately and fully offset the amount of any such payment against any and all other sums otherwise owed by Company to Vendor; and (iii) any advanced funds by Company to subcontractors in excess of the total amount owed by Company to Vendor shall be fully recoverable by Company from Vendor. Although prior notice is not a prerequisite to Company’ effectuating the foregoing, if Company notifies Vendor of its desire to implement this Section in the future (as opposed to for Services already provided by the subcontractors), Vendor will cooperate with Company to create an efficient billing mechanism to handle such new procedures. In addition to such offset rights, upon notice to Vendor specifying in reasonable detail the basis for such set-off, Company may set-off any amount to which it may be entitled in connection with the engagement of Vendor against amounts otherwise payable to Vendor. The exercise of such right of set-off by Company in good faith, whether or not ultimately determined to be justified, will not constitute an event of default under this Agreement. The individual rights and remedies of Company provided herein shall not be exclusive and are in addition to, and cumulative with, any other rights and remedies provided under the Vendor Packet or otherwise by law or in equity.

Liability for Damages to Premises

In addition to any other obligations hereunder, Vendor shall be liable to Company for all merchandise spoilage, Store damage, or other property loss to the extent of Vendor’s negligence or willful misconduct in performance of Services. If such a situation is to arise, Company will verbally notify Vendor within twenty-four (24) hours from time such spoilage, damage or loss is discovered, and give Vendor forty-eight (48) hours to inspect or correct same, unless such spoilage, damage or loss presents a health hazard.

Work for Hire

Both Vendor and Company intend this to be an agreement for Services, and each considers the products and results of the Services to be rendered by the Vendor to be a work made for hire in performance of Services. The Vendor acknowledges and agrees that such Services, and all rights therein, including, without limitation, intellectual property rights, belong to and shall be the sole and exclusive property of Company.

If for any reason the Services would not be considered a work made for hire under applicable law, the Vendor does hereby sell, assign, and transfer to Company its successors and assigns, the entire right, title and interest in and to the intellectual property rights, including, but not limited to, copyright, in the Services and any registrations and applications relating thereto and any renewals and extensions thereof, and in and to all works based upon, derived from, or incorporating the Services throughout the United States.

Code of Ethics & Business Conduct

Last Updated: July 26, 2022

Our Core Values

Convenience, Quality, Family, and Growth & Results.


The Refuel Way – Refueling the tanks, bodies, and lives of people on the go!

Build Trust and Credibility

The success of our business is dependent on the trust and confidence we earn from our employees, customers, and shareholders. We gain credibility by adhering to our commitments, displaying honesty, integrity and reaching company goals solely through honorable conduct. It is easy to say what we must do, but the proof is in our actions. Ultimately, we will be judged on what we do.

When considering any action, it is wise to ask: will this build trust and credibility for Refuel? Will it help create a working environment in which Refuel can succeed over the long term? Is the commitment I am making one I can follow through with? The only way we will maximize trust and credibility is by answering “yes” to those questions and by working every day to build our trust and credibility.

Respect for the Individual

We all deserve to work in an environment where we are treated with dignity and respect. Refuel is committed to creating such an environment because it brings out the full potential in each of us, which, in turn, contributes directly to our business success. We cannot afford to let anyone’s talents go to waste.

Refuel is an equal employment/affirmative action employer and is committed to providing a workplace that is free of discrimination of all types from abusive, offensive, or harassing behavior. Any team member who feels harassed or discriminated against should report the incident to his or her manager or to human resources directly.

All Refuel team members are also expected to support an inclusive workplace by adhering to the following conduct standards:

  • Treat others with dignity and respect at all times.
  • Address and report inappropriate behavior and comments that are discriminatory, harassing, abusive, offensive, or unwelcome.
  • Foster teamwork and team member participation, encouraging the representation of different team member perspectives.
  • Seek out insights from employees with different experiences, perspectives, and backgrounds.
  • Avoid slang or idioms that might not translate across cultures.
  • Support flexible work arrangements for co-workers with different needs, abilities and/or obligations.
  • Confront the decisions or behaviors of others that are based on conscious or unconscious biases.
  • Be open-minded and listen when given constructive feedback regarding others’ perception of your conduct.

Refuel will not tolerate discrimination, harassment or any behavior or language that is abusive, offensive, or unwelcome.

Create a Culture of Open and Honest Communication

At Refuel everyone should feel comfortable to speak his or her mind, particularly with respect to ethics concerns. Managers have a responsibility to create an open and supportive environment where team members feel comfortable raising such questions. We all benefit tremendously when employees exercise their power to prevent mistakes or wrongdoing by asking the right questions at the right times.

Refuel will investigate all reported instances of questionable or unethical behavior. In every instance where improper behavior is found to have occurred, the company will take appropriate action. We will not tolerate retaliation against employees who raise genuine ethics concerns in good faith.

For your information, Refuel Listens Ethics Program policy is as follows:

Refuel has developed a confidential hotline (the “Hotline”) whereby Employees can report any wrongdoing or misconduct that they suspect or believe may be occurring at Refuel (a “Report”). Any wrongdoing or misconduct includes, but is not limited to, any violation of the standards set forth in the employee handbook, any discrimination, harassment, finance, and accounting violations, privacy violations, or other misconduct. A Report may be filled anonymously or in person. Unless compelled by legal process, an Employee who makes a Report confidentially shall remain confidential, and no effort to ascertain the identity of such Employee will be tolerated. Employees can access the Hotline via the internet from a computer, tablet, or mobile phone, as well as via phone call, at the following links/numbers: 

  • Web Intake Site:
  • Mobile Intake Site:
  • Hotline: 844-942-3295

Team members are encouraged, in the first instance, to address such issues with their managers or the HR department, as most problems can be resolved swiftly. If for any reason that is not possible or if a team member is not comfortable raising the issue with his or her manager, the Refuel Listens Ethics Line is a great option and Refuel does operate with an open-door policy.

Set Tone at the Top

Management has the added responsibility for demonstrating, through their actions, the importance of this Code. In any business, ethical behavior does not simply happen; it is the product of clear and direct communication of behavioral expectations, modeled from the top and demonstrated by example. Again, ultimately, our actions are what matters.

To make our Code work, managers must be responsible for promptly addressing ethical questions or concerns raised by employees and for taking the appropriate steps to deal with such issues. Managers should not consider employees’ ethics concerns as threats or challenges to their authority, but rather as another encouraged form of business communication. At Refuel, we want the ethics dialogue to become a natural part of daily work.

Uphold the Law

Refuel’s commitment to integrity begins with complying with laws, rules, and regulations where we do business. Further, each of us must have an understanding of the company policies, laws, rules and regulations that apply to our specific roles. If we are unsure of whether a contemplated action is permitted by law or Refuel’s policy, we should seek the advice from the resource expert. We are responsible for preventing violations of law and for speaking up if we see possible violations.


We are dedicated to ethical, fair and vigorous competition. We will sell Refuel products and services based on their merit, superior quality, functionality and competitive pricing. We will make independent pricing and marketing decisions and will not improperly cooperate or coordinate our activities with our competitors. We will not offer or solicit improper payments or gratuities in connection with the purchase of goods or services for Refuel or the sales of its products or services, nor will we engage or assist in unlawful boycotts of particular customers.

Proprietary Information

It is important that we respect the property rights of others. We will not acquire or seek to acquire improper means of a competitor’s trade secrets or other proprietary or confidential information. We will not engage in unauthorized use, copying, distribution or alteration of software or other intellectual property.

Selective Disclosure

We will not selectively disclose (whether in one-on-one or small discussions, meetings, presentations, proposals or otherwise) any material nonpublic information with respect to Refuel Operating Company, LLC, its securities, business operations, plans, financial condition, results of operations or any development plan. We should be particularly vigilant when making presentations or proposals to customers to ensure that our presentations do not contain material nonpublic information.

Health and Safety

We will not selectively disclose (whether in one-on-one or small discussions, meetings, presentations, proposals or otherwise) any material nonpublic information with respect to Refuel Operating Company, LLC, its securities, business operations, plans, financial condition, results of operations or any development plan. We should be particularly vigilant when making presentations or proposals to customers to ensure that our presentations do not contain material nonpublic information.

Conflicts of Interest

We must avoid any relationship or activity that might impair, or even appear to impair, our ability to make objective and fair decisions when performing our jobs. At times, we may be faced with situations where the business actions we take on behalf of Refuel may conflict with our own personal or family interests. We owe a duty to Refuel to advance its legitimate interests when the opportunity to do so arises. We must never use Refuel property or information for personal gain or personally take for ourselves any opportunity that is discovered through our position with Refuel.

Here are some other ways Conflicts of Interest could arise:

  1. Being employed (you or a close family member) by, or acting as a consultant to, a competitor or potential competitor, supplier, or contractor, regardless of the nature of the employment, while you are employed with Refuel.
  2. Hiring or supervising family members or closely related persons.
  3. Serving as a board member for an outside commercial company or organization.
  4. Owning or having a substantial interest in a competitor, supplier or contractor.
  5. Having a personal interest, financial interest or potential gain in any Refuel transaction.
  6. Placing company business with a firm owned or controlled by a Refuel employee or his or her family.
  7. Accepting gifts, discounts, favors or services from a customer/potential customer, competitor or supplier, unless equally available to all Refuel’s team members. Per the guidelines established in Refuel’s Anti-Bribery/Anti-Corruption policy on gift value – Refuel team members must obtain written preapproval from a Refuel executive for any gifts valued over $100.00, whether given or accepted. Gifts of cash are never allowed.  Please see the full Anti-Bribery/Anti-Corruption policy for reference.

Determining whether a conflict of interest exists is not always easy to do.  Team members with a conflict-of-interest question should seek advice from management. Before engaging in any activity, transaction or relationship that might give rise to a conflict of interest, employees must seek review from their managers or the HR department.

Corporate Recordkeeping

We create, retain, and dispose of our company records as part of our normal course of business in compliance with all Refuel’s policies and guidelines, as well as all regulatory and legal requirements.

All corporate records must be true, accurate and complete, and company data must be promptly and accurately entered in our books in accordance with Refuel’s and other applicable accounting principles.

We must not improperly influence, manipulate, or mislead any unauthorized audit, nor interfere with any auditor engaged to perform an internal independent audit of Refuel books, records, processes, or internal controls.

Promote Substance Over Form

At times, we are all faced with decisions we would rather not have to make and issues we would prefer to avoid. Sometimes, we hope that if we avoid confronting a problem, it will simply go away.

At Refuel, we must have the courage to tackle the tough decisions and make difficult choices, secure in the knowledge that Refuel is committed to doing the right thing. At times this will mean doing more than simply what the law requires. Merely because we can pursue a course of action does not mean we should do so.

Although Refuel’s guiding principles cannot address every issue or provide answers to every dilemma, they can define the spirit in which we intend to do business and should guide us in our daily conduct. 


Each of us is responsible for knowing and adhering to the values and standards set forth in this Code and for raising questions if we are uncertain about company policy. If we are concerned whether the standards are being met or are aware of violations of the Code, we must contact the HR department.

Refuel takes seriously the standards set forth in the Code, and violations are cause for disciplinary action up to and including termination of employment. 

Confidential and Proprietary Information

Integral to Refuel’s business success is our protection of confidential company information, as well as nonpublic information entrusted to us by employees, customers, and other business partners. Confidential and proprietary information includes such things as pricing and financial data, customer names/addresses or nonpublic information about other companies, including current or potential supplier and vendors. We will not disclose confidential and nonpublic information without a valid business purpose and proper authorization.

Use of Company Resources

Company resources, including time, material, equipment, and information, are provided for company business use. Nonetheless, occasional personal use is permissible as long as it does not affect job performance or cause a disruption to the workplace.

Team members and those who represent Refuel are trusted to behave responsibly and use good judgment to conserve company resources. Managers are responsible for the resources assigned to their departments and are empowered to resolve issues concerning their proper use.

Generally, we will not use company equipment such as computers, copiers, and fax machines in the conduct of an outside business or in support of any religious, political or other outside daily activity, except for company-requested support to nonprofit organizations. We will not solicit contributions nor distribute non-work-related materials during work hours.

In order to protect the interests of the Refuel network and our fellow team members, Refuel reserves the right to monitor or review all data and information contained on an team member’s company-issued computer or electronic device, the use of the Internet. We will not tolerate the use of company resources to create, access, store, print, solicit or send any materials that are harassing, threatening, abusive, sexually explicit, or otherwise offensive or inappropriate.

Questions about the proper use of company resources should be directed to your immediate manager. 

Media Inquiries

Refuel is a high-profile company in our community, and from time to time, our team members may be approached by reporters and other members of the media.  To ensure that we speak with one voice and provide accurate information about the company, we should direct all media inquiries to the following email address:  No one may issue address the media or authorize a press release without first consulting with the legal department at

Do the Right Thing

Several key questions can help identify situations that may be unethical, inappropriate, or illegal. Ask yourself: 

  • Does what I am doing comply with the Refuel guiding principles, Code of Conduct and company policies?
  • Have I been asked to misrepresent information or deviate from normal procedure?
  • Would I feel comfortable describing my decision at a staff meeting?
  • How would it look if it made the headlines?
  • Am I being loyal to my family, my company and myself?
  • What would I tell my child to do?
  • Is this the right thing to do?
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