REFUEL REWARDS FAQS
We designed Refuel Rewards with U in mind. With countless ways to save on fuel, earn points for free items, and exclusive pricing – Refuel Rewards is, well, rewarding.
Three easy ways to join:
Download Refuel Market app in Apple App Store or Google Play Store
Text Join to 1-843-233-9405 and follow the prompts
(Message and data rates may apply. Msg freq varies. Text HELP for help or STOP to cancel. For terms: refuelmarket.com/refuelrewards/terms)
Or at refuelmarket.com/refuelrewards/join.
There are no physical cards for Refuel Rewards.
All you need is your phone or the phone number you used to join. Let your cashier know you are a Member.
Then you can either scan your Member barcode in Refuel Market app or enter your phone number with a leading 1 in the pin pad. Example: 1-843-555-5555.
Your phone number is considered your ALT ID.
Members save 3 Cents Per Gallon, every-day, up to 25 gallons.
This discount is valid once per day.
Members earn points on all eligible purchases.
Earn 20 points for every $1 spent on merchandise* and 10 points for every gallon of fuel.
*Points can not be earned on Age Restricted Items, Lottery, Money Orders, Gift Cards, or other Services.
Find specially marked items to earn Bonus Points or Additional Cent Per Gallon discounts.
Additional Cent Per Gallon discounts stack with your every-day 3 Cent discount for maximum savings!
Redeem points in the app or on the website for free items. View the Refuel Rewards catalog and then select the item of your choice. The appropriate points will be immediately deducted from your account.
Once points are spent, it can not be undone. Choose wisely!
Visit any participating Refuel location and grab the item you chose.
When you check out, let the cashier know you are a Member to scan your app or enter your ALT ID. Your item will discount to $0.00.
Points never expire for active Refuel Rewards Members. You must complete at least 1 transaction every 365 days to be considered an active Member. After 366 days of inactivity, all points will expire.
Once you select a reward, you have 30 days to redeem the reward in-store before it expires.
Refuel is unable to add missing points to your account. Make sure to identify yourself as a Member during every transaction to avoid the risk of missing points.
Contact the Refuel Rewards Member Support Team for any questions or concerns:
1 (833) 733-8354
PO Box 20782, Charleston, SC 29413